Return and Exchange Policy

At HairStyleUs, customer satisfaction is our top priority. We want to ensure you have a seamless shopping experience, so we’ve created a clear exchange policy for your convenience.

Exchange Only Policy

For hygiene reasons, we do not offer returns. Our policy allows only for product exchanges under specific conditions. Please review the following guidelines before making an exchange request.

Exchange Eligibility

We do not accept returns, but we are happy to assist with exchanges. The following products are not eligible for exchange:

  • Sale or discounted orders

  • Curly or wavy hair extensions and hair toppers

  • Accessories, including hair clips, scrunchies, combs, and styling tools

  • Hair perfumes & hairline powders

  • Donut scrunchies and hair patches

  • Products purchased at pop-up stores, exhibitions, or in-person trials

  • Any products that have been washed, cut, colored, chemically treated, or damaged due to styling post-purchase

If your product doesn’t fall into the above categories and meets the exchange criteria, please read the following guidelines carefully.

Exchange Guidelines

  • Exchanges must be requested within 6 days of receiving your order. Requests made after this period cannot be accommodated.

  • HairStyleUs is based in the UAE. All exchanges must be processed through our UAE store.

  • Customers are responsible for return shipping costs and any customs duties incurred during the exchange process.

  • Similarly, customers are responsible for shipping and customs duties on the exchanged product.

  • To qualify for an exchange, products must be unworn/unused and in their original packaging.

How to Initiate an Exchange

To request an exchange, please email us at customersupport@hairstyleus.com with your order details. Our team will guide you through the exchange process.

Shipping Instructions

  • When returning a product, clearly mention your order number and contact details on the package.

  • Ensure the return package has a valid tracking number and return receipt for verification.

  • Please send the package to the following address:

    HairStyleUs
    https://www.hairstyleus.com/

Refund Policy

  • Once we receive and verify the exchanged product, we will issue a Store Credit Coupon Code that can be used for future purchases.

  • We DO NOT offer refunds. Store credit can be used for your next purchase or shared as a gift.

Package Security

HairStyleUs is not responsible for lost or stolen packages after delivery confirmation. Such cases will not be considered for refunds or exchanges.

Important Notice

During sales, festive seasons, adverse weather conditions, or unforeseen events, deliveries and exchanges may take up to 20 days to process. We appreciate your patience during such times.

For any further assistance, feel free to contact us at customersupport@hairstyleus.com. Thank you for choosing HairStyleUs!